Your personal data is processed by Renault South Africa, Renault Authorised Network (« RENAULT » or « we »), as joint controllers.
Renault South Africa is located at 12 Ernest Oppenheimer Ave, Bruma, Johannesburg, 2198.
The list of the dealer network and their contact details are available here.
Renault South Africa and Renault Authorised Network, share some liabilities depending on the purposes for which your personal data are processed.
We may collect personal information from you where you fill in any forms on any of our brand websites, or register with and use the “My Renault" or “App Renault”. We may also collect your information where you make enquiries or correspond with us by phone, email, live chat or otherwise.
The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are as follows:
When we send you marketing information, we make sure to send you information that fit your needs or that are really of interest to you. Indeed, thanks to your personal data you provided to us directly or via or one of our partners, or that we collect automatically (when you visit our websites or use our mobile applications), we create a profile of you which allows us to assess and predict as well as possible your personal preferences and/or interests for our products and services. Better knowing you helps us improving your satisfaction.
More generally speaking, we undertake to collect only the personal data that are necessary for each purpose for which we process your data.
Your information is provided to us voluntarily. However, where you complete a sales enquiry, lead form or order a vehicle through one of our brand websites, and do not provide us with required information that we request from you, we will not be able to proceed with your online enquiry or order.
We undertake to keep your personal information for no longer than is necessary for the purposes for which we process them, in accordance with the regulations.
In order to calculate the retention period of your personal data, we use notably the following criteria:
We may have to keep some of your personal data for a longer duration, in an archive file, in order for us to be able to defend in a legal action, until the end of the statute of limitation provided by applicable law.
We may share your information with:
As far as possible, we store your information on servers located within South Africa. However, if some of our services providers are located outside, your personal information will therefore be processed in those countries. Some of those countries may have a different regulation on data protection than the Replublic of South Africa. In such cases, we pay special attention to make such transfer compliant with applicable regulation and put in place equivalent safeguards with respect to the protection of your privacy, fundamental rights and freedoms to the ones offered by South Africa. Upon written request sent to the address mentioned in the below section “Your rights”, we may provide you with further details on those data transfers.
Finally, we may have to share your personal data with third parties as necessary to comply with a legal obligation or administrative or judiciary decision.
You have the following rights in respect of the processing of your personal information:
To exercise any of these rights, you may contact us, providing a proof of your identity, by email at firstname.lastname@example.org
You can unsubscribe from receiving our mailings at any time by sending a request to Renault Customer Relations. You can also unsubscribe at any time in the future by using the link that appears in the footer of every email that we send to you.
Finally, you have the right to lodge a complaint with the Information Regulator’s Office about the processing of your personal data. We encourage you to contact us before making any complaint and we will seek to resolve any issue or concern you may have.
We may automatically collect technical information about you when you visit any of our websites or use our mobile apps, including your IP address, your browser settings, using trackers (cookies).
For more information on this, please read our cookies policy.
We may modify from time to time this information document. When required or needed, we will inform your and / or request your consent. We therefore invite you to have a look at it at every visit to get the up-to-date version.
Version 01, updated on 09/07/2020